Ford Escape: Roadside Assistance - Roadside Emergencies - Ford Escape Owner's ManualFord Escape: Roadside Assistance

Vehicles sold in the U.S. : Getting roadside assistance

To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available:

• 24-hours, seven days a week
• for the coverage period listed on the Roadside Assistance Card included in your Owner Guide portfolio.

Roadside assistance will cover:

• a flat tire change with a good spare (except vehicles that have been supplied with a tire inflation kit)
• battery jump start
• lock-out assistance (key replacement cost is the customer’s responsibility)
• fuel delivery – Independent Service Contractors, if not prohibited by state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel delivery service is limited to two no-charge occurrences within a 12-month period.
• winch out – available within 100 feet (30.5 meters) of a paved or county maintained road, no recoveries.
• towing – Ford and Lincoln eligible vehicles towed to an authorized dealer within 35 miles (56 km) of the disablement location or to the nearest authorized dealer. If a member requests to be towed to an authorized dealer more than 35 miles (56 km) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 miles (56 km).

Trailers shall be covered up to $200 if the disabled eligible vehicle requires service at the nearest authorized dealer. If the trailer is disabled, but the towing vehicle is operational, the trailer does not qualify for any roadside services.

Vehicles sold in the U.S. : Using roadside assistance

Complete the roadside assistance identification card and place it in your wallet for quick reference. This card is found in the Owner’s Guide portfolio in the glove compartment.

U.S. Ford vehicle customers who require Roadside Assistance, call 1-800-241-3673.

If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount for towing to the nearest dealership within 35 miles (56 km). To obtain reimbursement information, U.S. Ford vehicle customers call 1-800-241-3673. Customers will be asked to submit their original receipts.

Vehicles sold in Canada : Getting roadside assistance

Canadian customers who require roadside assistance, call 1–800–665–2006

Vehicles sold in Canada : Using roadside assistance

Complete the roadside assistance identification card and place it in your wallet for quick reference. In Canada, the card is found in the Warranty Guide in the glove box.

Canadian Roadside coverage and benefits may differ from the U.S.

coverage. Please refer to your Warranty Guide or visit our website at www.ford.ca for information on Canadian services and benefits.

Canadian customers who need to obtain roadside information, call 1-800-665-2006 or visit our website at www.ford.ca.

    Hazard Flasher Control
    The hazard flasher is located on the steering column, just behind the steering wheel. The hazard flashers will operate when the ignition is in any position or if the key is not in the ignition. ...

    See also:

    Examples of the types of accidents in which the SRS side airbag and SRS curtain airbag will basically not deploy.
    1) The vehicle is involved in frontal collision with another vehicle (moving or stationary). 2) The vehicle is struck from behind. The SRS side airbag and SRS curtain airbag are basically not ...

    Trailer Stability Assist – TSA
    Trailer Stability Assist helps stabilize a vehicle that is towing a trailer when the vehicle and trailer have begun to sway. See page 279 for more information. This system is automatically deac ...

    Electrical power outlet
    Your vehicle is equipped with a fused 12 Volt (13 Amp) power outlet. This power outlet is located on the instrument panel, below the climate controls. It has power available when the ignition sw ...