Honda CR-V: Customer Service Information
Honda dealership personnel are trained professionals. They should be able to answer all your questions.
If you encounter a problem that your dealership does not solve to your satisfaction, please discuss it with the dealership’s management. The service manager or general manager can help. Almost all problems are solved in this way.
If you are dissatisfied with the decision made by the dealership’s management, contact Honda Customer Service.
U.S. Owners:
American Honda Motor Co., Inc.
Automobile Customer Service
Mail Stop 500-2N-7A
1919 Torrance Boulevard
Torrance, California 90501-2746
Tel: (800) 999-1009
Canadian Owners:
Honda Canada Inc.
Customer Relations
Visit www.honda.ca for contact information
Tel: 1-888-9-HONDA-9
Fax: 1-877-939-0909
In Puerto Rico and the U.S. Virgin Islands:
Vortex Motor Corp.
Bella International
P.O. Box 190816
San Juan, PR 00919-0816
Tel: (787) 620-7546
When you call or write, please give us this information:
- Vehicle Identification Number- Name and address of the dealer who services your vehicle
- Date of purchase
- Odometer reading of your vehicle
- Your name, address, and telephone number
- A detailed description of the problem
- Name of the dealer who sold the vehicle to you
READ NEXT:
Warranty Coverages
U.S. Owners
Your new vehicle is covered by these
warranties:
New Vehicle Limited Warranty - covers your new vehicle, except for
the battery, emissions control
systems, and accessories against
Reporting Safety Defects (U.S. Vehicles)
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you
should immediately inform the
National Highway Traffic Safety
Administration (NHTS
AuthorizedManuals
Purchasing Factory Authorized Manuals (U.S. only)
The publications shown below can be purchased from Helm
Incorporated. You can order by phone or online:
- Call Helm Inc. at 1-800-782-4356 (credit
SEE MORE:
Consoles
Center Console Removal/Installation
Special Tools Required
KTC trim tool set SOJATP2014 *
* Available through the American Honda Tool and
Equipment Program; call 888-424-6857
SRS components are located in this area. Review the
SRS component locations and the
precautions and procedures before
doing r
Emissions Testing
Testing of Readiness Codes
If you take your vehicle for an
emissions test shortly after the
battery has been disconnected or
gone dead, it may not pass the test.
This is because of certain ‘‘readiness
codes’’ that must be set in the onboard
diagnostics for the emissions
systems
